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Hi Bryn,

This could be due to the fact that the drivers might be outdated.

Sony® Drivers & Software. Skip to the end of navigation. Phone and Tablet Apps The best of what Sony has to offer on iOS or Android. Download our apps. Download the USBDRVEN.EXE file to a temporary or download. At the Welcome to the InstallShield Wizard for Sony USB Driver screen. Sony Digital8 DCR-TRV830 drivers. This page contains information about installing the latest Sony Digital8 DCR-TRV830 driver downloads using. Windows 7 (43%.

I would like to gather some more information regarding this issue:

1)Do you receive any error or notification that the driver for the handycam is not compatible while installing it?

2)Have you tried using a different USB port to check if it recognizes?

First, I would suggest you to check if the camera is getting recognized when you connect via another USB port on the laptop. If it does not, you can follow the methods:

Method 1:

Bluetooth Driver Windows 7 Download

I would suggest you to run the hardware and device troubleshooter and check for the issue.

Sony Cybershot Drivers Windows 7

You can refer to the link to run the troubleshooter:

“Open the Hardware and Devices troubleshooter”

http://windows.microsoft.com/en-us/windows7/open-the-hardware-and-devices-troubleshooter

If the issue still persists, proceed to method 2.

Method 2:

After looking for the compatibility of the device at Sony website, the device is compatible with Windows 7. I would suggest you to download and install the latest drivers from the Sony website and check if it helps.

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Refer to the link to download the drivers:

Sony Usb Driver Windows 10

http://www.sony.lv/support/en/product/DCR-TRV14E/updates

Sony Vaio Drivers Windows 7 64 Bit

Please let us know about the status of this issue. We will be happy to assist you ahead.

Sony Dcr Trv140e Driver Windows 7 Download